🚚 Shipping, Refunds & Returns Policy
Shipping Timeline
All orders ship within 24 hours of cleared payment, ensuring fast delivery to your door. Once your order has been processed, you will receive an email confirmation with full tracking details.
Please note: While we aim for same-day fulfillment, occasional delays due to weather, carrier issues, or high order volumes may occur. If you ever have concerns about your shipment, reach out through our contact form or email us directly — we’ll make it right.
🤝 Our Promise to You
Your satisfaction means everything to us. We're committed to providing high-quality products at fair prices, ensuring accessibility without inflated costs. If anything about your order doesn’t meet expectations, we’ll go above and beyond to make it right.
💳 Refund & Return Policy
Due to the nature of our products, all sales are final and non-refundable.
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Kratom and related botanicals affect each person differently. Individual effectiveness is not a valid reason for a return.
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We cannot accept opened or used products under any circumstances.
📦 Damaged or Missing Products
If your order arrives damaged, defective, or missing items, notify us on the same day your package is delivered.
Send an email or use our contact form with the following info:
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Order number in the subject line (e.g., “DAMAGED PRODUCT – ORDER #12345”)
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Description of the issue
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Photos of the damaged product and outer shipping box
🔄 Exchanges for Damaged Items
Once your claim is reviewed and approved, we will:
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Provide a prepaid return label, or
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Reimburse you for USPS First Class return shipping if a label is not available
Our goal is to resolve issues quickly and fairly — without extra hassle on your part.
📬 Need Help?
We’re here for you. For any shipping or product-related concerns, contact us anytime via our contact form or email us directly. Friendly support, fast responses — that’s the Sugar way.
💬 Thank You for Choosing Sugar
We’re honored to serve you and provide products you can trust. Let us know how we can help — we’ve got your back.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Must be 21 years or older to purchase from this website. This product is not intended for children, or pregnant or lactating women. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any dietary supplement product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law. The FDA has not approved Kratom as a dietary supplement. We do not ship to the following US locations where Kratom is restricted: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County (FL), Union County (NC), Denver (CO), and San Diego (CA), Oceanside (CA), Jerseyville (IL), Union County (MS).